Devran customer care
Here to help, every step.
Have a question about a return or a product? Start here. The full policy below explains eligibility, shipping and refunds.
Talk to our team
Check the details
Read the eligibility and timeframes in the policy below.
Get in touch
Email your order number and tell us how we can help.
Follow the next steps
Wait for return authorization and shipping instructions before sending anything back.
Refund policy
Last updated: September 7, 2026
DEVRAN is operated by SEZE LLC. Email contact@devranstore.com with your order number for returns or product concerns.
30-day return requests
Request a return within 30 days after delivery. For change-of-mind returns, items must be unopened, unused, in their original packaging with all seals intact, and stored according to the label. Gift boxes must be returned complete with all products unopened. Proof of purchase is required.
Food safety and product concerns
Opened or consumed food and beverages are not eligible for change-of-mind returns. This does not exclude assistance for damaged, defective, spoiled, unsafe or incorrect products. Contact us promptly, including photos and the batch number if available. Do not consume a product you believe is unsafe. We will arrange an appropriate refund or replacement and cover any return shipping we require for the affected product.
Starting a return
Email us before sending anything back. We will provide authorization and shipping instructions. Send an authorized return within 14 days after receiving those instructions. Do not send products to our business address without authorization.
Shipping costs
For change-of-mind returns, you pay return shipping. Original delivery charges are not refunded unless required by law. No restocking fee applies. For incorrect or defective products, we cover any required return shipping and refund applicable delivery charges for the affected item.
Refunds
We will inspect your return and notify you of the outcome. Approved refunds are issued to the original payment method within 7 business days after inspection, or after approval when no return is required. Applicable tax on refunded merchandise is included. Your payment provider may take additional time to post the credit.
Cancellations and exchanges
Contact us as soon as possible to request cancellation. We will cancel and refund orders that have not entered fulfillment. Once fulfillment begins, cancellation may not be possible. For a change-of-mind exchange, request an eligible return and place a separate order.
Your rights and contact
This policy does not limit rights or remedies under applicable law.
SEZE LLC
860 F Avenue Ste 100
Plano, TX 75074
United States
contact@devranstore.com